How do I return a part?
Email [email protected] or call 770 692 1451, Mon–Fri, 8:00 am – 5:00 pm Eastern, to request a Return Merchandise Authorization (RMA) number. We can't process returns that don't include an RMA number.
If you ordered the wrong part, or the part didn't fix your issue, you're welcome to return it. A 15–30% restocking fee applies, and you're responsible for the original shipping cost and the return freight.
Damaged shipments
Inspect your shipment thoroughly before accepting and signing for it. Even if the box and packaging are intact, the product could have been damaged in transit.
If a part arrives damaged, accept the delivery and contact customer service immediately at 770 692 1451. Photos can be provided as proof of damage.
Freight shipments
Before accepting delivery, check for both internal and external damage: remove the product from its packaging and inspect it. If you find damage, call customer service at 770 692 1451 right after accepting the delivery to get an RMA number.
For engine assemblies, we don't warranty or guarantee attached accessory parts such as switches, sensors, cables, electronics, belts, hoses, water pumps and manifolds. Because these parts aren't covered, refusing a delivery because they're damaged will result in the original shipping and handling charges being deducted from any refund.
Defective or incorrect parts
If you received an incorrect or defective part, you can return it for an exchange or replacement. Contact customer service to explain the problem; we'll create a new order for the replacement and issue an RMA for the original part.
We ship the replacement as soon as freight charges for the returned part have been paid and the part is on its way back to us.
Refused shipment or failed delivery
If you refused delivery of your shipment, contact customer service immediately at 770 692 1451. Items refused by the customer, or that can't be delivered after repeated failed attempts, are returned to Absolute Lift Parts and you're credited the amount of the sale, not including shipping and handling. Please allow up to 14 business days for the credit.
It's your responsibility to make prompt arrangements with the shipping company to accept a shipment after a failed delivery.
Our discretion
Absolute Lift Parts reserves the right to deny any exchange or return request. Please don't install damaged or incorrectly shipped items: doing so voids our return policy. Parts that have been modified, installed or damaged in any way by the customer may be refused for refund or exchange.
Return guidelines
- Customer service will give you the address to send the returned item to. Include the RMA number on the shipping label.
- Returned parts must be in original condition and shipped in their original packaging. If the original carton isn't available, the part must be packed properly for safe shipping. We can't issue credit for items that arrive damaged, or that have been partially or fully installed or painted. Proper shipping and its cost are the customer's responsibility.
- Include the original invoice, or a copy, with the item.
- You have 30 days from the date of the original invoice to return items.
- Refunds are issued once we've received, inspected and processed the part. Original shipping charges are deducted from the refund, except for parts that arrived damaged or were shipped incorrectly.
- Please allow 5–7 business days after processing for the refund to post to your account.
Returning a core for a core-charge refund? See cores and core charges.