Every part backed by our guarantee
We're committed to the highest quality standards in the industry. That commitment lets us back every used and remanufactured part we sell with a replacement guarantee.
How we check every part
Inspected before stocking
The first quality inspection happens before a part can even be added to inventory.
Inspected throughout
Parts are carefully inspected through reconditioning and order fulfillment.
Checked again before shipping
After you order, parts are cleaned and inspected one final time before they ship.
Knowledgeable staff
Our people have years of experience and can answer most questions on models and find solutions to your parts needs.
What the guarantee covers
If you receive a part that isn't functional, contact us as soon as you're aware of the issue. Within the warranty period, we'll review your claim and arrange a replacement, or a return for credit if a replacement isn't available.
- Used parts: 90 days
- Remanufactured parts: 12 months, or the period on your quote
- Cores are guaranteed to be rebuildable
- Excludes wear items such as bearings, rollers, brushes and seals
- Doesn't cover abuse, neglect or misuse
- Labor and expedited shipping are never covered
Straight answers
Didn't see your question? The parts desk picks up — 877 475 5438. More in the FAQ.
We inspect every part before it ships. If you receive a part that isn't functional, contact us as soon as you're aware of the issue. If you're within the warranty period, we'll review your claim and arrange a replacement, or a return for credit if a replacement isn't available.
All parts are guaranteed unless indicated otherwise: used parts for 90 days, remanufactured parts for 12 months, or the period shown on your quote. Cores are guaranteed to be rebuildable. The warranty excludes wear items such as bearings, rollers, brushes, seals and similar components.
Our warranty doesn't cover parts that have been abused, neglected or misused, and labor costs and expedited shipping charges are never eligible for refund, reimbursement or credit.
Used hydraulic parts such as orbitrols, control valves and cylinders are not guaranteed against leaking. They're sold as cores and are intended to be resealed.
Occasionally we offer "operational cores" for certain parts, but as a general rule transmission and engine cores need to be rebuilt to function correctly.
You're welcome to return the part, but there's a 15–30% restocking fee and you're responsible for the shipping cost of the original shipment and the return freight. Every return needs a Return Merchandise Authorization (RMA) before you ship it back to us.
To get an RMA, contact us at 877 475 5438 (international 770 692 1451) or email [email protected]. See our returns and refunds policy for details.
Not sure which part you need?
Send us a parts request or call us direct at 877 475 5438. We'll help you confirm the right part before you buy.