Frequently asked questions

We inspect every part before it ships. If you receive a part that isn't functional, contact us as soon as you're aware of the issue. If you're within the warranty period, we'll review your claim and arrange a replacement, or a return for credit if a replacement isn't available.

All parts are guaranteed unless indicated otherwise: used parts for 90 days, remanufactured parts for 12 months, or the period shown on your quote. Cores are guaranteed to be rebuildable. The warranty excludes wear items such as bearings, rollers, brushes, seals and similar components.

Our warranty doesn't cover parts that have been abused, neglected or misused, and labor costs and expedited shipping charges are never eligible for refund, reimbursement or credit.

You're welcome to return the part, but there's a 15–30% restocking fee and you're responsible for the shipping cost of the original shipment and the return freight. Every return needs a Return Merchandise Authorization (RMA) before you ship it back to us.

To get an RMA, contact us at 877 475 5438 (international 770 692 1451) or email [email protected]. See our returns and refunds policy for details.

Used hydraulic parts such as orbitrols, control valves and cylinders are not guaranteed against leaking. They're sold as cores and are intended to be resealed.

Occasionally we offer "operational cores" for certain parts, but as a general rule transmission and engine cores need to be rebuilt to function correctly.

The core is the part that gets refurbished, rebuilt and brought back to like-new condition. For example, if you buy a remanufactured forklift transmission, the core is the old transmission you're replacing.

A core charge is a deposit added to the cost of a remanufactured part. It's temporary: it's refunded when you return your used core (your old part). The core charge encourages you to send the old part back so it can be remanufactured and reused, keeping the rebuild cycle going.

For example, if you buy a remanufactured transmission for $2,000 with a $500 core charge, you pay $2,500 up front. When you return your old transmission in rebuildable condition, the $500 is refunded.

A core return is sending your old part (the core) back to us to get your core charge refunded. To qualify, the core must be returned in rebuildable condition, meaning it isn't damaged beyond repair, within 30 days of receiving your remanufactured part. Once the core is received and inspected, we refund all or part of the core charge.

Contact us for a Core Return Authorization (CRA) at 877 475 5438 (international 770 692 1451) or email [email protected] within 30 days of delivery.

It depends on the condition of your core. Once it's received, we do a full inspection to confirm the part is complete and rebuildable. If you're considering a rebuilt part and want to confirm how much of the core charge you'd get back, contact us at 877 475 5438 (international 770 692 1451) or email [email protected].

Cores are generally inspected within 3–5 business days, though complex items can take longer. We make every effort to finish the inspection and refund the charge promptly.

We use "rebuilt" and "remanufactured" interchangeably for mechanical parts such as transmissions, steer axles, drive axles, cylinders and steer orbitrols. These parts are completely restored, with every component inspected and tested, for near-new quality.

Reconditioned parts are non-mechanical parts that are usually part of a larger assembly, such as axle shafts and tubes, brake drums, steer spindles and beams.

We don't offer rebuilt or reconditioned hydraulic control valves at this time.

Wheels ship with their used tires. Generally the tires aren't in usable condition and will need to be replaced.

Most tires can be pressed off the wheel for a fee. It's done by an outside company and adds at least several days to the ship time. Call our parts department at 877 475 5438 for details.

Used radiators are flushed and pressure tested in our facility.

We ship to all 50 states, Puerto Rico and Canada. If you're outside those areas and interested in a part, contact us at 877 475 5438 (international 770 692 1451) or email [email protected]. In some cases we can accept orders from other locations.

Large items ship by less-than-truckload (LTL) freight, banded to a pallet and wrapped. Freight starts at $165 and can exceed $1,000 depending on weight and dimensions. They must go to a commercial address with a loading dock and forklift, or to the freight terminal nearest you; liftgate and residential delivery are available for an extra charge. See shipping and delivery.

No. We use carefully selected commercial carriers for the best US coverage and care for your parts. Letting us package your items, choose the best shipping method and coordinate freight pick-ups gets you the most secure, efficient shipping at the best possible price.

Overhead guards take up a lot of space in the trailer but weigh relatively little, and LTL carriers charge based on the density of what's shipped.

A forklift mast, also called an upright, is the vertical assembly on the front of a forklift that raises, lowers and supports the load. It lets the forks or other attachments move up and down so the operator can lift and lower pallets, containers and other heavy materials.

The mast uses hydraulic power to lift the load. The operator controls it with levers in the cab, which activate the hydraulic system and move the carriage (and forks) up or down. The mast's design keeps loads stable while they're raised and lowered.

Key components: the rails (channels), the vertical steel beams that form the mast and guide the carriage; the carriage, which holds the forks or attachments and travels along the rails; and the hydraulic cylinders, which raise and lower the carriage, usually through lift chains.